While our providers are professionals who take care in their work, accidents can happen. Here is what to do if your property is damaged during a service.
Document the Damage
Take clear photos and videos of the damage as soon as you notice it. Document the condition of the area before any cleanup or repair. Note the date, time, and what the provider was doing when the damage occurred. This documentation is essential for resolving your claim.
Report Immediately
Contact Swipr support at support@swiprapp.com as soon as possible, ideally within 24 hours. Include your booking reference number, photos of the damage, a description of what happened, and an estimate of the repair cost if you have one. You can also report through the app under your booking details.
Investigation and Resolution
Our team will review your claim, which may include contacting the provider for their account of what happened. We aim to resolve property damage claims within 5 to 10 business days. Resolutions may include a refund for the service, compensation for repair costs, or coordination with insurance if applicable.
Prevention
To minimize risk, clear the work area of fragile or valuable items before the provider arrives. Communicate any concerns about delicate surfaces, fixtures, or materials in your special instructions. If you notice something concerning during the service, speak up immediately rather than waiting until after the provider leaves.